1. Information We Collect

We collect personal information only when necessary to provide our services, including:

• 🧾 Booking Information – Name, email, phone, hotel/cruise details, tour selections.
• 💳 Payment Details – Processed securely via PayPal, Stripe, or WooCommerce Payments. We do not store credit card numbers.
• 🌐 Website Usage Data – IP address, browser type, and device info for analytics and site improvement.

2. How We Use Your Information

We use your personal information to:

• ✅ Confirm, manage, and communicate your tour bookings.
• 💬 Respond to inquiries and provide support.
• 📩 Send confirmations, updates, or promotional offers (opt-in only).
• 📊 Improve website experience and marketing through analytics.

3. How We Protect Your Information

We implement SSL encryption, secure servers, and access controls to protect your personal data from unauthorized access, alteration, or disclosure.

4. Sharing of Information

We do not sell, rent, or trade your personal info. Data is only shared with:

• 🚌 Trusted tour partners to fulfill your booking.
• 💼 Payment processors for secure transactions.
• ⚖️ Legal authorities if required by law or to protect our rights.

5. Cookies and Tracking Technologies

Cookies enhance your browsing experience, track preferences, and analyze traffic. Disabling cookies may affect site functionality.

6. Your Data Rights

You have the right to:

• 📄 Request a copy of your personal data.
• ✏️ Correct or update inaccurate info.
• 🗑️ Request deletion where applicable.
• 🚫 Opt out of marketing communications anytime.

7. Third-Party Links

Our site may link to external websites. We are not responsible for their privacy practices or content. Review their policies when visiting.

8. Children’s Privacy

Services are not directed to children under 16. We do not knowingly collect info from minors. If discovered, it will be deleted promptly.

9. Contact Us

For questions about this Privacy Policy or your personal info, contact us:

• 📧 Email: [email protected]
• 📞 Phone/WhatsApp: +1 (876) 829-4405

1. Booking Confirmation

All bookings are subject to availability. A booking is confirmed only after payment is received and a confirmation email is sent.

2. Payment Terms

• 💳 A 20% deposit is required at the time of booking to secure your reservation.
• 💵 The remaining balance is due on the day of the tour, payable via Zelle or cash.
• 📝 Prices are quoted in USD.

3. Guest Responsibilities

Guests are responsible for arriving on time at the designated pickup location. Failure to do so may result in missed tours without refund.

4. Changes to Booking

Any modifications to your booking, including date, time, or number of participants, must be requested at least 24 hours before the tour start time and are subject to availability.

5. Cancellations and Refunds

• ✅ Full Refund (100%) – Cancellations made at least 48 hours prior to the tour.
• 🕓 Partial Refund (50%) – Cancellations made 24–48 hours before the tour.
• ❌ No Refund – Cancellations made less than 24 hours before the tour or no-shows.

6. Weather and Operational Changes

Tours may be rescheduled or canceled due to bad weather, safety concerns, or operational reasons. In such cases, guests will be offered a reschedule or full refund of teh amount paid.

7. Third-Party Activities

Certain tour components, such as adventure activities, excursions, or attraction tickets, are provided by third-party service providers. Pashon Ocho Rios Tours is not liable for incidents, delays, or cancellations arising from these services.

8. Liability

All our vehicles are fully licensed and insured for passenger transport. Guests participate in tours and third-party activities at their own risk, and Pashon Ocho Rios Tours cannot be held responsible for personal injury, loss, or damage incurred during such activities.

9. Contact for Booking Support

For questions, modifications, or cancellations, contact us:

• 📧 Email: [email protected]
• 📞 Phone/WhatsApp: +1 (876) 829-4405